Terms and Conditions of Sale
Last updated: 4 June 2026
Article 1 — Identity of the Seller
planetebeauty.shop is published and operated by PBABS INTERNATIONAL PTE. LTD., incorporated in Singapore, Reg. No. 202619000R, registered office 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914, contact contact@planetebeauty.shop.
Article 2 — Purpose & Scope
These Terms govern all sales of perfumes and cosmetics between PBABS (“the Seller”) and any Customer. Any order implies full acceptance.
Article 3 — Capacity
Legal majority of the country of residence required (or legal representative's authorization).
Article 4 — Products
Hygiene products, delivered sealed (cellophane / factory label). For hygiene reasons, a product whose seal is broken cannot be returned or exchanged, except if defective (see Article 9 and Returns page).
Article 5 — Prices — “All-Inclusive” (DDP)
5.1 All-inclusive DDP: no customs fees, duties or taxes charged to the Customer on delivery. 5.2 The amount paid is the final amount (shipping shown separately). 5.3 Prices may change without notice; the applicable price is the one displayed at validation. Any import taxes and duties are borne by the Seller (DDP): no surcharge is charged to the Customer.
Article 6 — Order
The sale is concluded upon the order confirmation email. Refusal or cancellation remains possible (prior dispute, fraud, unavailability).
Article 7 — Logistics & Delivery
7.1 Orders dispatched within 1 to 6 business days (indicative). 7.2 All-inclusive (DDP) delivery: no customs fees, duties or taxes charged to the Customer on delivery — all borne by the Seller. 7.3 Indicative delivery times. 7.4 Shipping fees calculated and shown at checkout (France & nearby Europe: 4 Chronopost modes · rest of Europe: Chronopost home delivery · international: FedEx DDP). 7.5 Email + tracking number on shipment (1 email per parcel). 7.6 Secure packaging: every order ships in a double-wall kraft carton, contents protected by a sealed tear-proof plastic pouch — preparation filmed and weighed before/after packing.
Article 8 — Receipt & Reservations
Delivery against signature (home) / secure PIN code or QR code (pickup point). Check the parcel BEFORE signing or collecting: if the carton or the tear-proof security pouch shows signs of prior opening, repackaging, added tape or damage, REFUSE the parcel with the courier or pickup point and write the reason on the delivery slip. Signature or collection without written reservations constitutes acceptance of the parcel as is; no claim about its external condition is admissible afterwards. Parcel accepted with reservations: contact within 24h with a continuous unboxing video (video is required in preference to photos) + slip + contents. Carrier investigation: up to 21 days; without written reservations, the claim is rejected.
Article 9 — Right of Withdrawal
As a commercial commitment, the Customer has 14 days after receipt to return a product (see Returns). For hygiene reasons, a product with a broken seal cannot be returned or exchanged, except if defective (see Article 11). Singapore law provides no statutory cooling-off period for this type of purchase; this 14-day policy is a commercial commitment by the Seller.
Article 10 — Payment
At the time of order (methods: credit card, PayPal, Klarna; instalments via Klarna or PayPal only). Processed after payment confirmation.
Article 11 — Warranties
Under Singapore's Lemon Law (CPFTA), a product that is defective or does not match its description may be repaired, replaced, price-reduced or refunded within 6 months of delivery. (5% cashback: 5% of the eligible amount as store credit, valid 60 days, usable from €70, excluding Try Me.)
Article 12 — Fraud Prevention
Full traceability of every order: preparation video, pre/post-packing weighing, content photos, batch no., seal, signed delivery. The weight recorded by the carrier at pickup is checked against the expected order weight. Evidence retained 24 months and enforceable in disputes. Evidence submitted by the Customer must be ORIGINAL videos or files with intact metadata (EXIF) — systematic authenticity analysis: any evidence suspected of being generated or altered by artificial intelligence or editing software is deemed fraudulent. Prior complaint MANDATORY: before any payment dispute (chargeback) or claim with a payment provider, the Customer must contact customer service, which replies within 24 business hours and proposes a solution within 7 business days; any dispute initiated without this prior contact is deemed abusive (Visa/Mastercard/PayPal networks require attempting direct resolution with the seller). Proven fraud or abusive dispute → definitive refund denial, €50 handling fee, permanent account closure, debt-recovery proceedings for the amount plus fees, reporting to anti-fraud bodies and payment networks, criminal complaint for fraud before the competent courts.
Article 13 — Delays & Force Majeure
Indicative times. +3 days → we contact the carrier; +30 days attributable to the Seller → full refund. No liability for force majeure.
Article 14 — Incorrect Address / Absence
Address error preventing delivery → refund less shipping. Absence → delivery notice. Unclaimed parcel within the carrier's holding period → automatic return constituting cancellation of the order: refund of the amount paid, less a €10 return fee, within 14 business days of receipt of the returned parcel. Re-shipment possible on request within 30 days, at the Customer's expense.
Article 15 — Personal Data
Data is processed in accordance with Singapore's PDPA (Personal Data Protection Act) — see Privacy Policy. Large orders: ID + recent proof of address possible (handled confidentially).
Article 16 — Governing Law & Disputes
These Terms are governed by the laws of Singapore. Any dispute falls under the jurisdiction of the courts of Singapore, without prejudice to the mandatory provisions applicable in the consumer's country of residence. An amicable resolution may first be sought with customer service (contact@planetebeauty.shop).
Article 17 — Amendment
Terms may be updated; they apply to orders placed after publication.