Question 1

Who are you?

Accepted Answer

PlanèteBeauty is a family-run house of passionate niche perfumery experts. We travel the world in search of the most exceptional creations and share them with our clients. We sell exclusively online.

Question 2

How many brands do you offer?

Accepted Answer

More than 45 houses and 230+ niche fragrance references, each hand-selected with care.

Question 3

How do you discover your fragrances?

Accepted Answer

We actively seek out new creators through our travels, trade shows, social media and word of mouth. We work in direct partnership with independent houses.

Question 4

What are your prices?

Accepted Answer

From €60 to €800. Our mission: to make the inaccessible accessible and democratise access to exceptional fragrances.

Question 5

Are your fragrances genuine originals?

Accepted Answer

Yes, exclusively. We only sell original bottles from the brand, in their original format and packaging.

Question 6

How should I store my fragrances?

Accepted Answer

36 months after opening, away from direct light, at room temperature (~20 °C). Avoid temperature swings and bathroom humidity.

Question 7

Are your products 100% authentic?

Accepted Answer

Yes. All our fragrances are guaranteed authentic, sourced directly from official houses and their authorised distributors.

Question 8

How do you guarantee authenticity?

Accepted Answer

We work exclusively with official houses and their authorised distributors. Every fragrance comes with its authenticity guarantee.

Question 9

How quickly is my order dispatched?

Accepted Answer

Dispatched within 1 to 6 business days. A tracking email is sent when each parcel leaves us.

Question 10

Will I pay customs fees?

Accepted Answer

No. Our prices are all-inclusive (DDP): no customs fees, duties or taxes are charged to you on delivery. The amount you pay is the final amount.

Question 11

What delivery options are available?

Accepted Answer

USA, Canada & United Kingdom: FedEx in 3 business days, duties & taxes included (DDP). Europe: Chronopost — Pickup Point in 2 to 4 days (free over €60) · Home in 24-48 h · Express in 24 h. Exact fees are calculated at checkout based on destination and order value.

Question 12

How is shipping calculated for the USA, Canada and the UK?

Accepted Answer

Your fragrance offsets the rate: we deduct 10% of your perfume's price — or 5% of the combined price for two or more — from the flat rate ($35 US · CA$48 Canada · £20 UK), never below zero. With a $200 fragrance the US rate comes to $15, and with a £200 fragrance the UK rate comes to £0.00; samples and gifts are not counted, and the exact rate is shown at checkout.

Question 13

How are my fragrances packaged?

Accepted Answer

Your fragrances travel in reinforced double-kraft boxes with bespoke padding to protect every bottle.

Question 14

Which payment methods do you accept?

Accepted Answer

Credit card (Visa, Mastercard, Amex), PayPal, and instalment payment via Klarna or PayPal.

Question 15

What is your return policy?

Accepted Answer

First 14 days: full refund if the product is new, sealed and in its original packaging. From day 15 to day 30: store credit. A €10 return fee is deducted from the refund. Processed within 14 business days. A fragrance with a broken seal is not eligible for return (hygiene product).

Question 16

What deadlines apply to a return or claim?

Accepted Answer

For a claim (damaged or missing product), any requested element (photos, continuous opening video…) must reach us within 48 hours. Once your return label is received, you have 72 business hours to ship the parcel: beyond that, the label is cancelled and the case closed. The refund is issued after inspection, within 14 business days from collection of the parcel.

Question 17

How does the cashback work?

Accepted Answer

5% cashback on your order amount, credited as store credit, valid for 60 days, from €70 of purchase. The credit is used as a payment method on your next order.

Question 18

Do you offer samples?

Accepted Answer

Yes. Our discovery samples let you explore a scent signature before choosing your bottle.

Question 19

How can I contact you?

Accepted Answer

Write to us at contact@planetebeauty.shop. Guaranteed reply within 24 business hours.

Frequently asked questions

About PlanèteBeauty

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